1. Introduction
At Caldor, we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the Caldor platform and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect
We collect several types of information from and about users of our Service, including:
- Personal Data: Name, email address, and other contact details provided during registration.
- Usage Data: Information about your internet connection, the equipment you use to access our Service, and usage details.
- Document Data: Content and metadata of documents you upload for processing, which is used solely for the purpose of providing the RAG services.
3. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To provide and maintain our Service.
- To notify you about changes to our Service.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our Service.
- To monitor the usage of our Service.
- To detect, prevent and address technical issues.
4. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
5. Third-Party Services
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Your Data Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete the information we have on you. To exercise these rights, please contact our support team.
7. Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Service home page.
8. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us via the contact methods provided on our platform.
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